RETURN PROCESS
Before shipping an item back to us, you must request a return authorisation request from our returns department within 14 days of receiving your order. This will ensure our returns department receive your request, rather than our customer care team. Make sure you include your order number in your email so that we can process your return quickly for you. 

NOTE: All return requests should be sent to:

contact@hans-hennes.com

We do not allow returns for the following:

Sale items can not be exchanged/returned.

Products purchased during a promotional sale period.

Products received in a condition other than their original condition.

Products without their tags attached.

Products that appear worn or smell of perfume, deodorant or tan.

Products that are marked or damaged in any way

Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.

RETURN POSTAGE
Please note, you will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.

EXCHANGE
In case of an exchange, we will ship the wished item as soon as we receive the original order. This could be an item of the same value, or the same item in a different size. If the wished exchange is not possible you will be contacted with the option of changing it into something else or receiving a refund.